Al99 believes gaming should be fun, not stressful. Build responsible gaming habits and keep yourself and your family protected.
Responsible gaming at al99 means staying consciously in control of your time, money, and mental well-being. When online gaming goes beyond entertainment, it can have a negative impact on your personal and family life. That's why al99 actively encourages all users to build responsible gaming habits.
Many players in Bangladesh believe it's possible to earn a regular income from online betting or casino games. This is a misconception. Every game carries a natural house edge, which limits the chances of winning over the long term. The core principle of responsible gaming at al99 is simple — play for fun, and only play with money you can afford to lose.
Al99 wants every user to enjoy gaming in a safe and healthy environment. To make that possible, the following guidelines are important to follow:
Budget control is the most important part of responsible gaming at al99. Set aside a fixed amount each month as your entertainment spend and stick to that limit.
Extended gaming sessions can take a toll on both your mental and physical health. al99 recommends keeping your daily gaming sessions to a maximum of 1–2 hours.
Online gaming can affect not just you, but your family as well. al99 believes that having open conversations with your family is part of responsible gaming.
Gaming addiction develops gradually — many people don't realize when entertainment has become a problem. If you notice the signs below, please seek help.
If you feel gaming is getting out of control, reach out to al99's live chat support. Our team is available 24/7.
View FAQ* Common Problems Among Addicted Gamers
Answer the following questions honestly. If more than 3 answers are "Yes", al99 recommends reaching out to our support team.
Have you spent more time or money on gaming than you planned?
Have you tried to stop gaming but failed to do so repeatedly?
Do you feel restless or irritable when you can't game?
Has gaming caused problems in your relationships with family, friends, or at work?
Have you repeatedly placed bigger bets trying to chase your losses?
Have you borrowed money or taken funds from someone to game or bet?
At al99, you can set your own maximum deposit limits — daily, weekly, or monthly. Once the limit is reached, no further deposits will be allowed.
After a set gaming session, al99 will automatically send you a notification — a reminder that it's time to take a break.
To take a break from gaming for a set period, use al99's Cooling-Off feature. You can pause for anywhere between 24 hours and 30 days.
If you feel you need a long break, activate self-exclusion. During this period, logging into your account will be completely disabled.
Age verification is carried out at the time of registration on al99. No one under the age of 18 is permitted to open an account — this is a strict policy we enforce.
Al99's live chat support is available around the clock for any responsible gaming assistance you need. We're here to help, not to judge.
Set a maximum spend limit before each session and stop once you reach it.
Set a timer. When the time is up, stop playing.
Go to Settings and set your deposit, session, and loss limits once — and let them do the work.
After a win, withdraw the funds instead of betting it all again.
Get up every 45 minutes, drink some water, and rest your eyes.
Share how much you're playing and spending with your family.
If you feel like you're losing control, contact al99 Support.
Account Settings → Responsible Gaming → Deposit Limit → Select amount and duration.
Settings → Notifications → Session Alert → Set your time (e.g., 60 minutes).
Settings → Responsible Gaming → Cooling-Off → Choose duration → Confirm.
Settings → Responsible Gaming → Self-Exclusion → Select duration → Support will verify.
Every user's safety is our priority at al99. Enjoy a great gaming experience backed by our advanced security tools, 24/7 support, and responsible gaming policy.